Refund policy

All Sales Are Final: DTFPro™ maintains an “All sales are final” policy whereas no returns or refunds are permitted. Any issues within the terms of the limited warranty and standard guarantee as outlined below. If a rare circumstance were to arise and a cancellation/return/refund is authorized at our discretion, it may be subject to a 15% restocking fee, including unopened products.

Terms of Payment: All product is 100% payable upon shipment (FOB), unless otherwise stated. See Payment Methods below for available methods.

Sales Tax: Products shipping to the following states will be charged sales tax. Taxation is based on the ship to address of the order. If exempt, customer must provide a signed sales tax exemption form to avoid paying sales tax. Applicable states are California, Florida, Georgia, Illinois, Kentucky, Nevada, New Hampshire, New York, Ohio, Pennsylvania, Tennessee, and Texas. Note that California, Illinois and Florida do NOT accept out of state tax exemptions.

Delays: DTFPro™ is not liable for any delay in the delivery of goods or any damages incurred by the buyer for any such reason due to delays.

Specialty Orders

DTFPro™ Standard Guarantee: DTFPro™ makes every effort to determine if its materials shipped are of good commercial quality. In the event, any material we ship is defective due to faults in manufacture, packaging, or through some other fault of DTFPro™ and its vendors, then DTFPro™ will repair or replace the defective material at no additional cost to the customer. This is the Buyer's only remedy under this guarantee.